Hard Facts-Soft Skills Coaching

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Benefits and Results of Coaching | Return On Investment | Definition of Coaching |
What You Can Expect | Coaching Packages

 

Benefits and Results of Coaching

Some results are more "tangible" than others and are, therefore, easier to translate into monetary value or bottom-line impact. This is not to say that the tangible outweigh the intangible in terms of importance. In fact, intangible changes in the client's behavior can often have a wider-ranging impact than, or may actually lead to, the more tangible benefits of coaching.

Examples of Tangible Benefits from Coaching:

• Increased sales
• Increased customer contacts
• Increased number of new accounts
• Decreased costs
• Decreased employee turnover
• Decreased absenteeism
• Heighten employee engagement
• Shorter time to market
• Improved productivity
• Fewer customer/employee complaints

Examples of Intangible Benefits from Coaching:

• Reduced conflict
• Better teamwork
• More productive meetings
• Improved employee morale
• Improved development of subordinates
• Better customer service
• Increased job satisfaction
• Better work/life balance

As an ICF Professional Coach, I acknowledge and agree to honor my ethical and legal obligations to my coaching clients and sponsors, colleagues, and to the public at large. I pledge to comply with the ICF Code of Ethics, and to practice these standards with those whom I coach.

The International Coach Federation is the largest worldwide resource for business and personal coaches.

 

Return On Investment

Clearly Identifying the Coaching Objectives Upfront
We can increase the chances of calculating a meaningful estimate of the bottom line impact of coaching if we carefully identify the highest priority objectives before the outset of the program - and take an "objective" measurement of these areas of interest before and after the coaching occurs.

Sharing information with the prospective client company on the return on investment of coaching can also be helpful in explaining coaching and securing coaching contracts.

An article offered at StartUpHappiness.com on the ROI of coaching offers these examples of ROI research:

• Companies that have used professional coaching for business reasons have seen a median return on their investment of 7 times their initial investment, according to a study commissioned by ICF, and conducted by PricewaterhouseCoopers and Association Resource Centre Inc. (ICF Global Coaching Client Study, 2009)
• A study commissioned by a professional services firm, and performed by MatrixGlobal showed that the ROI on coaching was 6.8x the initial investment. (The Business Impact of Leadership Coaching at a Professional Services Firm, Merrill C. Anderson, PhD, 2006)
• Three stock portfolios comprised only of companies that spend aggressively on employee development each outperformed the S&P 500 by 17 – 35% during 2003. (How's Your Return on People? Harvard Business Review, Laurie Bassi and Daniel McMurrer, 2004)
• Employees at Nortel Networks estimate that their coaching programs earned the company a 5.2x return on investment and significant intangible benefits to the business, according to calculations prepared by Merrill C. Anderson, a professor of clinical education at Drake University. Including the financial benefits from employee retention boosted the returns to 7.8x the initial investment. (Coaching the Coaches, Psychology Today, 2004, and Case Study on the Return on Investment of Executive Coaching, Merrill C. Anderson, PhD, 2001)
• According to a study of senior level executives at Fortune 1000 companies who received developmental coaching, the average return from the programs was nearly 5.7 times the initial investment. (Maximizing the Impact of Executive Coaching. The Manchester Review, Volume 6, Number 1, Joy McGovern, et al., 2001). Source: http://startuphappiness.com/coaching---roi/

After identifying the highest priority objectives for the coaching program, we can then consider the results that arise from either achieving or falling short of our objectives.

 

Definitions of Coaching

• Coaching: Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.
• A Professional Coaching Relationship: A professional coaching relationship exists when coaching includes a business agreement or contract that defines the responsibilities of each party.
• An ICF Professional Coach: An ICF Professional Coach also agrees to practice the ICF Professional Core Competencies and pledges accountability to the ICF Code of Ethics.

In order to clarify roles in the coaching relationship, it is often necessary to distinguish between the client and the sponsor. In most cases, the client and sponsor are the same person and therefore jointly referred to as the client. For purposes of identification, however, the International Coach Federation defines these roles as follows:

• Client: The "client" is the person(s) being coached.
• Sponsor: The "sponsor" is the entity (including its representatives) paying for and/or arranging for coaching services to be provided.

 

Quotes on Coaching

 

What You Can Expect from Hard Facts-Soft Skills Coaches

The coaches at Hard Facts - Soft Skills are extremely well trained, and highly experienced professional coaches. Once we agree to work together… it's important to understand our relationship so that it can work well for you. As your coach we are committed to you, your life, your career, and your best interests. We will give you our undivided attention, ask questions, and reflect back to you what we hear. We will offer strategic resources to help you to take action. We will challenge you and encourage you to explore new avenues of thought.

The leaders we work with are very bright and know they are ready to make changes that will make their career and overall life better. No vision is too big. Focus and accountability are paramount. This is where we as your coach will step beyond where others including your family and friends choose not to go.

Our strengths include connecting with and supporting you wholeheartedly, creating a bigger picture for potential, clarifying your goals and what's right for you at this juncture, providing cutting-edge resources/systems, structuring action, and inspiring commitment and motivation. We strive to help our clients not only achieve what they set out to do, but also increase awareness of their strengths and accomplish a healthy balance in life. We will also:

• Make requests of you. It is your option to accept or reject those requests, or modify them to make them work for you better.
• Communicate clearly with you. We both need to "get it" and completely understand what is being said. If there is a lack of clarity over any issue, that needs to be questioned immediately. We will not tiptoe around issues. We are direct, but always respectful.
• Ask you often to explore ideas that may be beneficial. We will not tell you what to do. This is about self-reliance. Our desire is for you to have a "world-class" career and life―one that is perfectly suited to your wired-from-birth talents, your personal values, and your needs . . . one that will give you the type of rewards you desire. We will support you in deciding your best course of action.
• Encourage you to make a serious commitment to this process, and provide yourself with adequate time to progress. This is an investment in YOU! The benefits multiply themselves for a lifetime.

The following options are available for the Hard Facts – Soft Skills coaching programs. Please contact us for more information about the positive personal and professional impact we can help you achieve through our coaching programs. For information on coaching contact us at Jims@hf-ss.com

 

Coaching Packages